If you have difficulty sending your photo, try using another device, such as another computer, a tablet, or a smartphone.

It may happen that the problem originates from the quality of your internet connection. In this case, try using another wifi network.

It may also happen that your internet browser is the issue, especially if the software is outdated or if the settings have been changed by mistake. In this case, try using another internet browser. For your information, we use the internet browsers Duckduckgo and Opera, which are free, and we are very satisfied with them. They also ensure complete respect for your privacy by blocking advertising trackers. You can try using either of these browsers. In the vast majority of cases, the problem will be resolved by trying with another internet browser. We advise against using the Chrome browser, which is known for having persistent bugs.